Refunds and Exchange

No Refunds

• All sales are final.
• The label has no return policy, however, the customer can get store credit depending on the nature of the purchase.
• You can exchange your purchase within 7 days accompanied by an original bill and original Zara Gul packaging.
• Merchandise can only be exchanged if it is not used, altered, washed, or damaged and must have its all original tags on.
• Your exchange can be coordinated via email (letstalk@zaragulstudio.com) or on our Instagram page.
• In case of a mark-down in price due to a sales promotion, customers are only eligible to make an exchange against the new, marked-down price.
• Used/misused items will not be eligible for exchange.
• You can only make a claim of damaged merchandise within 3 days of purchase. If bought online, damaged merchandise must be reported within 3 days of delivery.
• Claims and exchanges may take up to 3 weeks to be processed.
• No exchange can be made during sales/promotion periods.
• Products on promotion are not eligible for exchange.
• All items are not exchangeable.